Manual Processing
Why Outsource?
TPAs are experiencing increasing labor costs associated with mundane data entry and manual claims adjudication processes that are part of Section 125 plan administration. They also struggle to maintain quality and productivity during times of peak demand while juggling temporary labor.
What Do I Need?
You need a dedicated team of highly skilled resources that allows you to focus on more value-added customer facing tasks while lowering your operational costs. This team should operate as an extension of your own team and be nimble enough to ramp up or down quickly and absorb new processes efficiently.
Why CXC?
Our team is staffed with experts who have 350+ combined years of experience in the benefits industry. CXC is a secure, round-the-clock 24x7 personalized extension of your own team. We consistently manage increasingly complex FSA and HRA plans, freeing your team up to provide even better customer service.
The Benefits
Cost Savings
Reduce claims processing costs significantly without any compromising on quality
HIPAA compliant
Highly secure, HIPAA compliant facility with card entry and CCTV monitoring
Quality Assurance
Long track record of delivering greater than 99.5% quality with rapid turnaround times (TATs)
Follow the Sun
Working off-business hours enables you to provide 24x7 coverage for your clients
Staff Retention
Offload mundane tasks and let your staff focus on customer interaction
Domain Expertise
Vast experience with using WEXHealth, Alegeus and proprietary benefits software.